* The company formerly known as Marc-Philippe has now transitioned to become The Oxford Tie Company. In conjunction with the our new “The Oxford Tie Company” brand name, which features on the labels of all our new products, we also still offer the Marc-Philippe brand name for our more traditional neckties. Where terms and conditions below refer to The Oxford Tie Company, they also may be referring to Marc-Philippe.

* The Oxford Tie Company relies primarily on electronic communication in an effort to be more of an eco-business. As a result customers will receive a package containing their ordered item only. Paperwork can be available upon request and any refund information is available here on our terms and conditions.

* TO RETURN AN ITEM/ITEMS FOR A REFUND – Please email us. We allow 14 days from receipt. Any return time outside of this will be dealt with at the discretion of management, but typically involves a credit note. All items must be returned in their original packaging, unworn and ready for resale. If not, the refund policy will not apply. Please include your name and address in the return package to help us refund you promptly. The refund process can take a few days so please contact us after this time if funds have not yet been received back into your account.

*If an item received is faulty, it needs to be simply returned to us with a note inside providing the customer name and the wish for either a refund or a replacement to be sent out. In a situation like this, a base return postage cost will be refunded back to the customer. This is also true for orders where an incorrect design is dispatched in error.

• We send everything first class Royal Mail which provides delivery typically within 1-2 working days, although a large majority of our customers say they receive their item the following day! WE OFFER FREE FIRST CLASS SHIPPING WITHIN THE UK.

• In the event of a product being out of stock, we shall do our best to contact you either by phone or e-mail within one working day. All products offered for sale on the website are subject to availability. There may be occasions when an item is marked as in stock when it is actually unavailable for purchase. The Oxford Tie Company apologises for this and will make sure customers are notified as quickly as possible.

NB As efficient as first class Royal Mail postage generally is, it must be made clear that whilst we can guarantee to dispatch an in stock item quickly, often the same day if an order is placed before midday, we cannot guarantee its speedy arrival.  We cannot be held responsible for a customer not receiving an order in time for a birthday or an event at the weekend simply because the item was ordered too late! If you require your item by the weekend, then it is always best to place your order on Monday or Tuesday latest to allow enough delivery days for its arrival!

*The Oxford Tie Company cannot be held responsible for non-delivery by the Postal Service for any reason, or Postal strikes or any unforeseen circumstance including but not limited to server problems and inability to receive orders. The Oxford Tie Company is not responsible for any items lost in transit. If this does happen, it is at the discretion of The Oxford Tie Company’s management as to whether replacement goods are sent out before or after the postal claim process.

* For larger orders and corporate orders The Oxford Tie Company asks for payment prior to dispatch. Loyal customers can be provided different credit terms, based on management discussion.

* Whilst we endeavour to depict all of our goods as accurately as possible, in rare occasions it is difficult to depict the exact colour. Even settings on different computers can show variations in colours. This is why we offer our 14 day refund policy and we are always happy to speak on the phone if you would like extra colour matching support. Sometimes sending us a swatch can help us to colour match for your wedding or event.

* All content including pictures, designs, logos, photographs, text written and other materials on this website are owned, controlled or licensed to The Oxford Tie Company. They are protected by copyright, trademarks and other intellectual property rights. Unauthorised use of this content is prohibited. Whilst we are careful to manage our stock inventory, we do reserve the right to adjust pricing and stock quantities accordingly. Where an item is out of stock, we will inform you promptly to discuss an exchange.

* Whilst we may provide links to other sites, terms and conditions may vary from those here. We accept no responsibility for orders or content of any other sites linked through the The Oxford Tie Company website.

* The Oxford Tie Company is not responsible for the after care of any of our products following purchase. Dry cleaning of silk ties is a standard recommendation but we are not accountable for the finished result following any dry cleaning method. The best course of action for any spillages on our silk ties is light dabbing with a damp cloth, with standard airing to dry. Rolling ties for storage is also a better form of care rather than hanging.

We are no longer able to accept cheque payment if a customer chooses to place an order over the phone or by email. We accept most bank cards, BACs and PayPal.

* The Oxford Tie Company reserves the right to amend the terms and conditions with no prior notice

* These terms are governed by the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.